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Employee Spotlight: Samantha Pendleton

Licensed Nail Technician Samantha “Sam” Pendleton has become a fast favorite in our nail department. She recently won our nail art contest in October, and in that same month she was featured in NailPro Magazine! Sam has creative mind, which shows in her nail art, but her sweet demeanor keeps clients coming back. Read on to learn more about Sam.


Q. What led you to a career in nails? A. I was led to become a nail technician mostly from the passion I had for the appearance of my own nails. I religiously kept my fingers and toes polished the same color and would repolish them at least biweekly. My future mother-in-law is a nail technician and noticed my nails. She persuaded me to attend nail school, and I have enjoyed every second of it.

Q. What are some of your goals in working in this field? A. My goals in this field are to learn as much as I can about the current services offered and to be as proficient at these services as possible. It is very important to be educated on the services you provide. Knowing why and how to perform services correctly is advantageous to both the service provider and the client. I would also like to improve on my nail art techniques.

Q. What is your favorite service to perform and why? A. My favorite service to provide is the gel manicure. I feel that is an excellent service for all types of clients. It strengthens the clients nails, while giving them a manicure that lasts for an extended period of time. It is also a great base for doing many types of nail art.

Q. What have you learned from your clients? A. I have learned from my clients that attention to detail is always important. You should always be as picky with your clients nails as you would be with your own. You should always go the extra mile to make sure their manicure is as close to perfect as you can possibly make it. Clients notice when you take the time to address every detail of their manicure.

Q. Are there any new nail trends you are excited about? A. I love that there are no boundaries on what is acceptable to wear on your nails. We live in a time when creativity in manicures is the current trend. It’s a great time to be a nail technician. No matter what age people are, there is no right or wrong way to polish your nails.

Q. Beyond your work at Austin Springs Spa, are there any special hobbies you have? What do you do to have fun? A. Aside from nails, food is my passion. During my time away from work I am either cooking or exploring new restaurants in the area. I love to bake. It is such a precise art. Making a perfectly executed dessert is priceless.

Q. Relaxation is a major factor in a happy, healthy life. How do you relax? A. Spending time with my fiance and my sweet puppy is my favorite way to relax. I love football, namely the Minnesota Vikings and the Virginia Tech Hokies. I can’t imagine anything better than enjoying some good food and watching football with the ones I love.

Are you interested in booking with Sam? Please call us at 423-979-6403 to schedule, and she looks forward to working with you!

Employee Spotlight: Heather Helton

It is no exaggeration to state that LMT Heather Helton has been an integral part of our team, for several years. She is dually trained in massage & acupuncture and offers a variety of customization within both realms of service. You can read about her extensive training here. Follow the jump below to learn more about Heather and her work here at Austin Springs Spa.


Q. What led you to a career in massage? A. I had always loved being able to help someone feel better. My dad has always suffered from back pain, and I feel my desire to help people began as a kid wanting to be able to somehow help my dad. As I grew older, I realized that I had some talent and worked with some of my high school sports teams with their sports injuries.

Q. What are some of your goals in working in this field? A. With my education and experience, I feel that I have a great deal of knowledge that I could share with others. One day in the not to distant future, I would like to begin putting energy into becoming a continuing education instructor. Women’s health is another area I would like to expand my practice to. A goal of mine is empowering women to be active in their health through all the changes we face. I have a growing desire to be a birthing assistant and I continue to be amazed at how well acupuncture works for complications that arise during menopause. I want women to know that they have options when it comes to their health. I would love for the Western and Eastern medicines to see how they can compliment each other, without needing to degrade the other.

Q. Are there misconceptions about acupuncture or the maternity services your offer? If so, how would you like to address those concerns? A. Many people think that getting a massage during pregnancy is not a good idea. This is just not the case. A woman’s body goes through a great deal of change during this stage of life and most need some assistance managing the changes. The main reason a woman would want to wait to get a massage is if she had complications around the pregnancy. Don’t misunderstand me, I don’t believe massage from a therapist trained in prenatal massage would ever cause a miscarriage, but the reason we caution against it during the first trimester is because that is the time when most miscarriages occur. We would never want a woman to feel that something she did was the reason for the miscarriage.

As for acupuncture…the misconceptions are numerous. Acupuncture is an empowering treatment that helps your body to heal itself without the side effects from many pharmaceuticals. I guess the question I get asked most is does it hurt? The short answer would be not really. You are aware something is going on, but the needles are so thin (the size of a hair follicle) that most people describe it as a slight pinch. Even at my school, I was known as a gentle needler. If discomfort is felt, I will adjust the needle or even remove it when needed. I want my patients to be as comfortable as possible, and they are. I have to wake many when it is time to remove the needles.

Another big misconception is that acupuncture is only good for pain. This is not the case, either. Pain management is certainly the most frequent condition stated as a reason for having acupuncture treatments, but the scope of treatment reaches far beyond just decreasing pain. While being treated for pain, a patient will often realize that they haven’t needed to go to their doctor for their seasonal allergies or that their chronic heartburn hasn’t been bothering them lately. While acupuncture can be beneficial to treat and manage most medical conditions, it was designed to be preventative. Most people in this country use acupuncture as a last resort. Changing the mindset of individuals to receive treatment while still healthy, or even at the beginning of a condition, would greatly improve their quality of life.



Q. The nature of the services you perform creates a platform for a more intimate connection with the client. How does that affect how you prepare for your day, how you approach the client? A. What I do is very personal to me and my patients. I treat my work with the greatest respect and take steps to personally be healthy in order to benefit my patients the most. I take time before and during each treatment to direct my focus on helping my patient to heal. I practice tai chi and do stretching to release any tension I might be holding on to.

Q. What are a few things have you learned from working with your clients? A. Everyone is different and what works for one person, isn’t the answer for the next. It is crucial to find what is at the root of the problem; and that is not always what you expect it to be.

People come to me for help with a wide variety of conditions. I feel honored that someone would trust me with one of the most important things -their health. Health doesn’t just happen for most people. It is something that you have to make a conscious effort to maintain.

Q. Relaxation is a major factor in a happy, healthy life. What do you do to relax ? A. I love spending time with my family and being a mommy. I also love escaping into a good book.


Wow, it is so interesting to gain insight from a service provider so dedicated to her practice! If you are interested in booking with Heather, her schedule is limited, but we would love to look over her openings with you. Feel free to call us at 423-979-6043!


A Night With The Chamber

On October 17th the Carnegie Hotel had the pleasure of hosting an event for Johnson City’s Chamber of Commerce, in the Grand Soldier’s Ballroom. Wellington’s Restaurant catered the event, and two of our licensed massage therapists were there to perform chair massages and answer any questions about our body services. Ashley Preston and Danielle Cramer greatly enjoyed meeting everyone, and our Spa Director Sarah Smith was on hand to have one-on-one time with the members of our business community. It was a great evening filled with delicious food & beverages and conversation among the chamber members.



chamberevent5(Right to Left: TerriAnn Reynolds and Spa Director Sarah Smith)



chamberevent7 (Licensed Massage Therapist Ashley Preston)

We look forward to the next event with Johnson City’s Chamber of Commerce, and working with the Tri-Cities community

Employee Spotlight: Jeni Hasch

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Q. How long have you worked at Austin Springs? What was your education before joining us at the spa? A. I’ve worked at Austin Springs since 2009, and I obtained my Aesthetics & Instructors license from Jenny Lea Academy.

Q. What led you to a career in this field? A. My cousin worked in a plastic surgeon’s office, and I witnessed how they were changing people’s lives for the better. I was drawn to that.

Q. What are some of your goals working in aesthetics? A. I have two main goals: the first is helping people have a positive waxing experience. The second is performing anti-aging services for my mature clients. I understand the needs of their skin, since I’m around the same age.

Q. Can you share things that have you learned from your clients? A. I do feel like clients want to be educated, want to learn how to be their best in all aspects of life. I am here as support and to share stories. In some ways, I serve as a therapist, as well as an aesthetician.

Q. What is your favorite service to perform and why? A. I love to use hard wax. We use a French depilatory wax called Cirepil. It’s been around for generations and it doesn’t harm skin, just sticks to hair. Of course, we get amazing results with our SkinCeuticals line, due to the antioxidants. You can see results after one service.

Q. How do you stay up to date on the newest techniques, products, etc? What are you most excited about in the skin world? A. I stay up to date with continuing education, consulting with a peer group, and reading about new information. We just completed an updated training with SkinCeuticals, and we have scheduled one with the make up line we carry, Youngblood.

I am excited by SkinCeuticals for many reasons: the company was started by Dr. Sheldon Pinell. The Duke University Dermatologist received a grant to help prevent skin cancer, and this research led to the line we carry, today.


Q. What have some of the high points been during your time as our lead aesthetician? A. I love watching people grow and reach their potential. Some of our new hires might be fresh out of school and during their time here, they become amazing aestheticians! It’s exciting to be a part of that process.

Q. Relaxation is a major factor in a happy, healthy life. What do you do to relax? A. Almost every day I sit on my porch or dock and listen to music, and I love spending time with my six kids. As far as services we offer, I enjoy the Hydrating & Firming Facial.

Are you interested in working Jeni on a new skin regime, your waxing needs, or more? Call us at (423) 979-6403 to book with her! We have greatly benefited from her influence as our Lead Aesthetician, and we know you will too.

The October It List


We are loving these tips, tricks, and apps this month. Take a few minutes to prepare for winter, help your skin when you lack sleep, and further your career with a new app!

1. Austin Springs has been carrying the Skin Ceuticals line for some time now, and we are excited to see the Retexturing Activator featured in this article on how best to prepare for & combat winter skin.// 2. Are you one of the million Americans who doesn’t catch enough zzzs? These pro tips will help alleviate puffy eyes, dull skin, and more!// 3. This new app (it just debuted yesterday!) allows you to enter your education, work experience, contact info, and Levo League will help you put it all together. The easy updating capabilities allow you to tweak to your heart’s delight.// 4. Do you love Pomegranates? Great news for you, this antioxidant-packed fruit is in season during the fall/winter months (September-February), so make sure to stock up.


(Photo Sources 1 & 2)