Category Archives: News

It’s Time For a Little Q&A!


Q. My plastic gift card mentions that it expires two years after date of purchase/my online gift certificate has an expiration date on there, but I thought they never expired! What gives?

A. The manufacturer that creates our gift cards prints the disclaimer on the card, but we never (we promise!) activate an expiration date. The same goes for our online certificates: the third party site that hosts are gift certificate sales automatically includes the mention of an expiration date. Most businesses aren’t as lenient as we are, and their cards depreciate over time. Ours do not, so if you find it in a drawer with your lost slinky two years from now, you can still use it!

Q. I’m really nervous about a waxing, and I’m new to this type of service. Any tips before I arrive?

A. Whether it’s an eyebrow, arm, or Brazilian wax, the hair growth must be 1/4th of an inch in order for the wax to grab hold of and remove the hair. Some clients utilize over the counter pain medication if they are having a large area waxed and are worried about pain.

Please let us know if you are using Retin-A, glycolic acid, or anything else that may affect your skin’s balance. Waxing can be harmful during this time and potentially leave you with scabbing or burns. No sun or scrubbing for 24 hours before or after waxing,

QI’ve read that you only have to be X amount of weeks into your pregnancy before you can receive a massage or bath, why you does Austin Springs require that I need to be 14 weeks along?

A. In general, since all pregnancies are different, it’s very important to obtain approval from an obstetrician before receiving any form of massage during pregnancy. We require our clients to be a little further along in their second trimester to ensure their ultimate safety, and most importantly, the baby’s safety.

We know how imperative it is for mom to receive some pampering while her body changes and experiences the stresses of pregnancy, so we have these guidelines in place so our clients receive the most from their time with us, worry free!

Q. Why can’t I get in for a pedicure? I call every day!

A. Like most businesses, we experience busy seasons in each department. When it’s warm, our nail techs are usually booked with eager parties waiting to spruce up their feet. During the spring and summer months, it’s always best to call ahead. We encourage you to reach out to us at least a few days, if not a week in advance. This might seem like a hassle, but our facility holds just five pedicure chairs, in order to maintain an intimate, serene setting for our clients. It’s especially imperative to call in advance if you’re booking for a group, no matter the time of year, so we can accommodate all of the ladies & gents in your crew.

Pre-booking when checking out also ensures you are able to see the service provider you love, at a time that works best for you.

Q. I don’t think I would enjoy the service indicated on my gift card, do I have to book that specific service?

A. We know there’s a risk involved when other people purchase gifts, so in the event that the service indicated isn’t for you, we allow the gift cards to be used as the dollar amount. For example, if you didn’t want to book the spa pedicure on your card, you now have $55 to spend on other services or retail!

Have any questions you would love answered? Let us know, we would love to address them!

Time To Celebrate Father’s Day!

You are guilty, I’m guilty, we are all guilty of buying Pops a variety of #1 Dad coffee mugs, ties, or things for the grill, but this year we should venture outside of the box.

Why not give the gift of relaxation? We know what you’re thinking: I can’t afford to break the bank! Never fear, we offer services in all price ranges.

Sometimes a simple spruce will do. Our men’s cuts are $30 and feature more than the quick trim from a walk-in establishment.  The two-wash, cut, and style method our salon team employs has the men looking their best. Not to mention the scalp massage helps our clientele slip away from the stress of the day.


Massages vary in length of time and pressure. We provide 30 minute massages for the fellow on the go, a hot stone massage for those who need to decompress, and 90 minute services for fathers who need to take the time to unwind. All of our body services can be found here.

Quick tip ladies: why not make it a gift for you too! We do offer couples massages.


Pedicures aren’t just for the ladies. Those who are on their feet a lot should soothe any aches or pains, while taking care of the damage done by work boots or tight loafers, with our Spa Pedicure.

We would love to see you in store to help personalize your gift for Dad, or there’s always the option of purchasing a certificate online.

Even though our gift cards never expire, don’t let him use that as an excuse to delay. Make sure he makes the time for himself this summer!

Gearing Up for Summer

Summer means hotter temperatures, a change in wardrobe, and more time spent outside. Knowing this, it’s important to adjust your routine to stave off the (few) negatives that come with this season.


1. Sunscreen!

For years, the importance of applying sunscreen has been recommended by physicians and beauty experts, and we must agree! There’s many hassle free ways to make sure you’re covered: sunscreen in your makeup or moisturizer, applied underneath lip balm, and spray on versions help alleviate the hassle. But, if you slip up and forget, there’s ways to …


2. Chill Out.

Ouch! Whether to ease a burn or beat the heat, there are plenty of beauty products to help you cool down quickly. These sprays and body bars won’t break the bank, so it’s easy to keep these must-have items on hand!


3. Switch It & Scrub It Up.

Your skin tone and texture changes with the season, so make sure to update your foundations and the like. Mattifying powders and blotting sheets help minimize touch ups that can clog your pores further, beyond that “summer sheen” you worked up during your fro yo date. Exfoliation is also key to keeping texture even on your face. Doing so before a spray tan also keeps tans lasting longer. Pumice stones and foot files are also a foot saver, in between your pedicures.


4. Hydrate To Dominate!

Needless to say, it’s imperative to properly hydrate year round but especially so in the summer. Not only does your skin benefit, but sipping on some H20 ensures that you are keeping your body healthy and prepared to combat rising temps.

Do you have some summer tips that you swear by? We wanna know!

(photo sources 1/2/3/4

The Pink Bridal Show


We had such a great time The Pink Bridal Show hosted by Meadowview Convention Center in Kingsport, this past Sunday. It was really fun to see clients perusing all of the vendors, and stopping by to see us of course.

In partnership with the Carnegie, we decided to create a small sanctuary in order to replicate your experience here. A dimly-lit lounge area was adorned with a chandelier, elegant drapes, and a comfy seating arrangement allowed guests to flip through our bridal look books. We also offered chair massages by LMTs Danielle Cramer and Ashley Preston. Special Events Coordinators Alex DeJarnette and Carla Papy were on hand to answer any and all questions about creating your ultimate wedding experience, and we provided live models to show every visitor how perfectly pampered our brides look and feel when they leave us. Top that off with blackberry tarts offered to each passerby, and you have our booth.





Model Kate Muncie and our Spa Director Sarah Smith had a so much fun meeting with all of the brides-to-be. By the way, doesn’t Kate look stunning?





Carla and model Chelsea Woodacre kept quite busy by those with questions. With all that the Carnegie and Austin Springs Spa have to offer, there’s plenty to talk about, but they didn’t mind one bit!

If you’re interested in booking a spa day for your bridal party or creating the look for your big day, we would love to have you! Bridal parties of five or more will need to speak to our Group Coordinator Tara Epperson at 423-979-6414. Smaller parties can call spa reservations at 423-979-6403. We encourage you to explore your options under our “Bridal Bliss” tab on the main page.